About us
About True Strength UK
Welcome to True Strength UK, your dedicated source for high-quality sporting, gym and wellness equipment. Whether you are wanting to kit out your home gym or a commercial gym we are here to help. Please don't hesitate to get in contact with us if you need any help for home gym or commercial questions.
info@truestrengthuk.com or call us on 0330 043 0976.
Our journey began with a clear mission: to inspire strength, both physically and mentally by providing products that help people move, train and live better.
Here is our founder Megan, Practising what she preaches at a CrossFit throwdown!
Our Story
True Strength UK was born from a desire and passion to spread the word on optimal health and wellbeing. Our founder, Megan, is a registered Osteopath, fitness and CrossFit enthusiast. She saw the need for a store that not only sold gym equipment but also supported people through their wellness journeys. After witnessing the impact of strength training on her own body and in clinical practice, she launched this business to help people with everyday performance.
Our Vision
At True Strength UK, we believe that strength comes in many forms, not just in lifting weights or running miles, but in committing to your health, staying consistent and investing in your wellbeing. Our approach is rooted in professional insight, customer care and a genuine passion for wellness. We aim to create a store that’s more than just transactional, but a community of people who value quality in every product that they buy.
Why Choose Us
· Carefully Curated Equipment: Every product we stock is handpicked for its performance, durability and value.
· Healthcare-Informed Expertise: As a trained osteopath, Megan brings a clinical lens to product selection and customer support.
· Outstanding Customer Support: We're here to help, from pre-purchase questions to after-sale guidance.
· Secure Online Shopping: Backed by Shopify's trusted platform and secure checkout options.
Meet the Team
I’m Megan, founder of True Strength UK and a registered, practising osteopath with a love for human health and wellbeing. Whether you're recovering from injury, trying to get as strong and as fit as possible or just getting started, I believe in meeting people where they are and equipping them with products that truly support their journey.
I have a passion for optimal health and wellbeing, helping people thrive and perform and do the things they love on a daily basis.
I fell in love with exercise 6 years ago and have trained consistently ever since. I love being strong, I love learning and perfecting new skills and I want to help other people find the love in exercise as well.
I read stuff all the time about how important it is to build muscle to enable us to keep mobile and live a happy life as we age. Just because we get older, doesn't mean that we need to decline. However, this is the narrative in this day and age and I am passionate about helping people see another perspective. If we look after our body's and ensure they are strong, it doesn't have to be this way!!
We're a small but mighty team, real people who care about helping customers achieve their goals. Every product you see has been chosen with purpose and every email or question is answered with genuine care.
Connect With Us
Thank you for stopping by and learning more about us. We invite you to explore our range and discover what True Strength means for you. If you have any questions, feedback or need support, visit our Contact Us page, we’d love to hear from you.
We are here to help, so please do not hesitate to get in touch via email info@truestrengthuk.com or give us a ring on 0330 043 0976.
Contact Us
Contact Us
We’re here to help. Whether you have a question about our products, need support with your order, or just want some expert advice, we’d love to hear from you. At True Strength UK, customer care is at the heart of what we do. Simply fill out the contact form below or email us directly — and we’ll get back to you as soon as possible.
TRADE NAME: True Strength UK
PHONE NUMBER: 0330 043 0976
EMAIL: info@truestrengthuk.com
ADDRESS: Scott & Rogerson Trading Ltd, 4th Floor Silverstream house, 45 Fitzroy Street, London W1T 6EB, United Kingdom This is not a returns address, please email returns@truestrengthuk.com to process a return.
TRADE NUMBER: 16381909
Returns & Refunds
At True Strength UK, we take pride in supplying high-quality fitness equipment and accessories. We want every customer to feel confident when shopping with us. Please take a moment to read our returns policy carefully before placing an order.
Change of Mind Returns
If you change your mind about a product, you may return eligible items within 14 days of delivery for a refund.
To qualify:
- The item must be unused, unopened and in its original packaging.
- You must notify us in writing within 14 days of receiving your order.
- Return shipping costs are the responsibility of the customer.
Once we receive and inspect the returned item, your refund will be processed within 14 days.
Please note:
- Custom-made, personalised or special-order items are non-returnable unless faulty. If your item is faulty, please email us at info@truestrengthuk.com and one of our team can speak to you about the product's warranty.
- For hygiene reasons, certain products (such as clothing, mats and accessories used for personal training) cannot be returned once opened.
- Delivery charges are non-refundable on change-of-mind returns.
Faulty or Damaged Items
If your order arrives faulty or damaged, please let us know within 48 hours of delivery by emailing info@truestrengthuk.com, our team will get in contact with you to let you know the next steps.
We will arrange a repair, replacement or refund as appropriate.
To help us resolve the issue quickly, we may ask for photographic evidence of the damage or fault.
Large & Heavy Equipment Returns
For larger or heavier items such as weight sets, racks or machines, returns are assessed on a case-by-case basis.
Due to the size and logistics involved, a restocking fee and return transport costs may apply unless the item is faulty.
You must contact us before returning any large equipment so we can advise you of the best return method.
Refunds
- Refunds will be issued to the original payment method.
- Delivery costs are non-refundable unless the item is faulty.
- We reserve the right to refuse returns that do not meet the conditions outlined in this policy.
How to Start a Return
- Email us at info@truestrengthuk.com with your order number and reason for return or you are welcome to call us on 0330 043 0976.
- We’ll confirm whether the item is eligible and provide return instructions.
- Ship the item back to us securely and keep proof of postage.
- Refunds will be processed once the item has been received and inspected.
Important Notes
- Please check dimensions and product details carefully before ordering large equipment to avoid unnecessary returns.
- If you are ordering customised, bespoke products, please check the dimensions and product details extremely carefully, as these are non-returnable.
- Sale and clearance items are non-returnable unless faulty.
- This policy complies with your statutory rights under UK consumer law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
Need Help?
If you have any questions about returns or refunds, contact our team at:
info@truestrengthuk.com or call us on 0330 043 0976.
We’ll be happy to help.
Shipping & Delivery
Order Delivery
Delivery Information:
If the item is in stock, it will be dispatched as soon as possible and delivery can be expected within 5–7 working days.
If the product is out of stock or made to order, lead times can be up to 12 weeks.
Commercial equipment typically has lead times of 6–12 weeks.
If there is a longer lead time, we’ll contact you to confirm. As your payment will only be pre-authorised, we can easily cancel the order if you’re unhappy with the wait time.
Once placing your order, if you require installation or white glove delivery, please email us at info@truestrengthuk.com.
Or visit out Contact Us page.
This will be an additional cost, which we will quote for you. Once the extra cost is paid, your order will be processed and scheduled for delivery.
If you are happy with the quote, we will then send you a secure link to make payment for the cost of the shipping. Once this has been paid, we will process and confirm your order. If the product is in stock, we’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at info@truestrengthuk.com so that we can help.
Order Confirmation
As soon as you place your order, we will pre-authorise your card, however your card will not be charged. We will then confirm the order with our suppliers. Lead times can be up to 12 weeks. If you want to know lead times before ordering, please email info@truestrengthuk.com to find out. Once confirmed, we will process the payment and your order straight away.
Processing time: Orders are processed and dispatched on business days (Monday to Friday). Orders placed over the weekend or on public holidays will be processed the next business day.
Shipping costs
The cost of shipping for orders under £1000 will be calculated by weight at the checkout.
Orders of £1000 and over are free.
If you place a large order that requires special delivery, pallet logistics or you require white glove and installation services, we will first pre-authorise your payment but will not charge your card immediately.
After reviewing your order, we’ll contact you with a shipping quote.
If you’re happy to proceed, we’ll send you a secure payment link for the shipping cost. Once this payment is completed, we’ll finalise and confirm your order for dispatch.
Damages
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to returns@truestrengthuk.com so that we can open an insurance claim on your behalf.
Cancellations & Refunds
Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.