About us
About True Strength UK
Welcome to True Strength UK, your dedicated source for high-quality sporting, gym and wellness equipment. Our journey began with a clear mission: to inspire strength — both physically and mentally — by providing products that help people move, train, and live better.
Our Story
True Strength UK was born from a desire and passion to spread the word on optimal health and wellbeing. Our founder, Megan, is a registered Osteopath, fitness and CrossFit enthusiast. She saw the need for a store that not only sold gym equipment but also supported people through their wellness journeys. After witnessing the impact of strength training on her own body and in clinical practice, she launched this business to help people with everyday performance. We've faced challenges along the way, but our purpose has never wavered: to empower people to find their own “true strength.”
Our Vision
At True Strength UK, we believe that strength comes in many forms — not just in lifting weights or running miles, but in committing to your health, staying consistent, and investing in your wellbeing. Our approach is rooted in professional insight, customer care, and a genuine passion for wellness. We aim to create a store that’s more than just transactional — it’s a community of people who value quality, functionality, and performance in every product they buy.
Why Choose Us
· Carefully Curated Equipment: Every product we stock is handpicked for its performance, durability, and value.
· Healthcare-Informed Expertise: As a trained osteopath, Megan brings a clinical lens to product selection and customer support.
· Outstanding Customer Support: We're here to help — from pre-purchase questions to after-sale guidance.
· Fast, Reliable Delivery: We ship nationally across the UK with trusted couriers like DPD, UK Mail, DHL, and Evri, ensuring your order arrives safely and promptly.
· Secure Online Shopping: Backed by Shopify's trusted platform and secure checkout options.
Meet the Team
I’m Megan, founder of True Strength UK and a registered, practising osteopath. With a background in Osteopathy and a love for human health and wellbeing, I built this store to share the tools I recommend daily in osteopathic practice and use personally. Whether you're recovering, training, or just getting started, I believe in meeting people where they are and equipping them with products that truly support their journey.
We're a small but mighty team — real people who care about helping customers achieve their goals. Every product you see has been chosen with purpose, and every email or question is answered with genuine care.
We're With You — Wherever You Are
True Strength UK proudly serves customers across the entire United Kingdom, delivering with speed and care via DHL, UK Mail, DPD, and Evri. Every order is an opportunity to help someone move better, feel stronger, and take a step closer to their goals.
Connect With Us
Thank you for stopping by and learning more about us. We invite you to explore our range and discover what True Strength means for you. If you have any questions, feedback, or need support, visit our Contact Us page — we’d love to hear from you.
Contact Us
Contact Us
We’re here to help. Whether you have a question about our products, need support with your order, or just want some expert advice, we’d love to hear from you. At True Strength UK, customer care is at the heart of what we do. Simply fill out the contact form below or email us directly — and we’ll get back to you as soon as possible.
TRADE NAME: True Strength UK
PHONE NUMBER: 0330 043 0976
EMAIL: info@truestrengthuk.com
ADDRESS: Scott & Rogerson Trading Ltd, 4th Floor Silverstream house, 45 Fitzroy Street, London W1T 6EB, United Kingdom This is not a returns address, please email returns@truestrengthuk.com to process a return.
TRADE NUMBER: 16381909
Returns
Order Confirmation:
As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.
Order Delivery
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at info@truestrengthuk.com so that we can help.
Damages:
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to returns@truestrengthuk.com so that we can open an insurance claim on your behalf.
Cancellations & Refunds:
Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.